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Delivery

Shipping and Delivery Information

Most FrillyByLily items are in stock and ready to be dispatched straight away, however…

Please be sure to pay special attention to the delivery section in each individual item description for the most up to date accurate information.

All FrillyByLily jewellery is hand made in London by Lily herself or London based specialists with decades of experience. Many of the pieces on our website will be made especially for you, often to your exact measurements, so in order to make each piece with extra love and care, sometimes we ask For a little bit of extra time.

Some of our finest jewellery pieces, including all 9 and 18ct jewellery will take up to 4-6 weeks to make before it is ready to be dispatched for delivery.

When you reach ‘Checkout’ you will be asked to choose between the following delivery options. Here is some more information regarding each option:

Special Next Day Delivery: £6: If you order before 3pm (Monday – Friday) your item will be posted the same working day for delivery before 1pm the following working day. A signature will be required upon delivery, so please make sure someone will be around.

International Delivery: £10: If you order before 3pm (Monday – Friday) Your item will be posted the next working day via international delivery. It will then arrive between 5 and 10 working days depending on your location. A signature will be required upon delivery, so please make sure someone will be around.

Local Pickup: We are based in Hackney Wick at the address above. Our opening hours are 10am – 6pm Monday to Friday, Please call or text us before you visit to make sure that we are around.

When you reach ‘Checkout’ you will be asked to chose between the following delivery options. Here is some more information regarding each option:

I’m not in any hurry: FREE: If you’re not in any hurry to receive your item, you may choose to take advantage of our free delivery service. As a rule, you will receive your item within 4 working days.
Items with a retail value of £100 or below will be posted via 2nd class recorded delivery.
Items with a retail value of £100 or more will be posted via Special Delivery.
A signature will be required upon delivery, so please make sure someone will be around.

I am in a hurry: £6: If you order before 3pm (Monday – Friday) Your item will be posted the same working day via special delivery. It will then arrive the next day before 1pm. Orders placed at the weekend or on bank holidays will be posted the next working day. A signature will be required upon delivery, so please make sure someone will be around.

International Delivery: £10 If you order before 3pm (Monday – Friday) Your item will be posted the next working day via international delivery. It will then arrive between 5 and 10 working days depending on your location. A signature will be required upon delivery, so please make sure someone will be around.

I would like International Delivery AND I am in a hurry: If this is the case, please do not hesitate to give us a call and we will acquire a quote for you immediately.

Local Pickup: We are based in Hackney Wick at Stour Space, 7 Roach Road, London E3 5ND. Our opening hours are 10am – 6pm Monday to Friday. You are more than welcome to collect your item in person, but please call or text us before you visit to make sure that we are around.

Made to Order items:
If it is written within the product description that your item will be made to order, then postage costs will be included in the listed price.
Please be sure to refer to your individual item description for estimated delivery times.

Not enough information? Please don’t hesitate to get in touch if you need any more info.

 

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